I have been taking my "babies" here for years. Such an amazing place. They are very caring and kind and treat my pets like their own. They have been very thorough with all the exams, shots, and check-ups. I would highly recommend Banfield to anyone who wants the best care for their animals.
I also tried to schedule appointments where I didn't drop them off and just stayed there, because driving there and back and there and back didn't make any sense and stressed out my cats. They didn't have a lot of those appointments.
Luckily, they referred me to AVC (Advanced Vet Care) which, if it weren't so far away, I would take my cats there all the time. They were wonderful! The difference was night and day. They were sweet, helpful, informative, and patient with my cat, who surprisingly does not bite when you don't manhandle him. They comforted me (by now it was about 24 hours since this all started). Turns out, he had swallowed a large piece of grass and it was stuck up his nose and down his throat. They took it out. I highly, highly recommend AVC. Unfortunately, I had to pay them, which was a lot, but worth it. My contract with Banfield ended this month, I've canceled it, and I will never use them again.
Love these guys. I have been taking my pets here for years! And now my new pets. They are so sweet and friendly with them. I couldn't ask for a better place!! And the wellness plan make its more affordable for me! Best place out there.
I won't be going back there. There are other vets who are much more compassionate and less expensive. I recommend Healing Hearts in Murray--compassionate and cheaper. More expensive is VCA in Taylorsville. We've known Dr. Maloof and Dr.Neville for years and I highly recommend them--they're wonderful. They have a wellness program too.
My relationship really soured with Banfield last October when I took my cats in for their first dental cleaning. They called me later saying my one cat needed THREE teeth pulled and wanted to charge me $400! I asked if that could wait... it could... and was never mentioned again. So apparently it wasn't this great emergency.
1) I have stood at the front desk where one person was on the phone for 10 minutes without acknowledging me or asking someone to come help me.
Then the doctor was very abrupt. This was one of our family members we were losing! I've had to do this several times over the years and most vets are very compassionate. After they get your pet sedated they give you as much more time as you want before the final shot. Not him--one right after the other! We felt rushed with him--he had a terrible bedside manner with this extremely sensitive issue.
My dog was put under for teeth cleaning and I was given Blue Pearl as an emergency contact for after hours. They don't share any medical information with blue pearl so they are unable to medicate pain. There needs to be a line of communication between these 2 vets.
4) One month later my other cat began throwing up and coughing. This lasted all night. I talked with two vet friends (who are out of state) and we figured he had swallowed something. He wouldn't eat or drink. When he woke me up at 4am with more foam vomit... I called Banfield and left a message to explain that I was coming in with my cat and why. When I arrived, just as they opened, the receptionist and staff treated me as the biggest inconvenience for coming in without an appointment! My cat was throwing up all night! Yet they didn't seem to care that I was stressed and worried. Of COURSE, I had to leave him there and drive back home. They called just as I walked in the door (seriously) and told me that they needed to take x-rays. I had to pay $160 for them. They found nothing! They suggested I take him to a specialist, because they didn't want to sedate him and find nothing. So I had to drive BACK, where the vet on duty told me that my cat was prone to bite and then admitted that animals hated him!
Here are the issues I have with Banfield.
The first issue came when I'd asked for them to trim my cats nails too, and then was informed when I picked them up, that they couldn't take one of my cat's blood, because they had done the claw trimming first! So I had to take him back in later. To me, drawing blood was more important than trimming his claws. I started to wonder how they were treating my pets as they talked about one biting them.
3) One of my cats escaped and had a cat fight. A couple days later, I noticed two deep scratch wounds that were leaking puss. I called to schedule an appointment and was told they were booked! They suggested another Banfield, which was also booked. So a cat with infected wounds is not an emergency to them. Luckily, I had a check up appointment scheduled (which had never been confirmed) and was able to take him in. But I had to pay extra for the meds and collar. They said they would call to check up in a few days. They called 3 weeks later.
I took my dog in to be euthanized. We loved her to death but she is aggressive with my other dogs as well as people. After the last fight that morning we knew it was time. The girls at the desk were nice enough but I had to wait 10 minutes to pay my bill, standing there with tears streaming down my face.
2) I called a few months ago to change my plan back to the lower amount and was told that would happen that day. It didn't and, when I called later, I was informed it wouldn't change until October, when my contract was up (guess what, I didn't renew it)... I was mislead.
Then I moved and the staff changed and it went downhill. I now had to drive 30+ minutes to get to there and my favorite vet left.
My experience with Banfield is a bit of a saga. If I could give them half a star, I would. I started using them because I lived nearby, my roommate used them, and they offered the monthly care plan, and I could drop my 2 cats off and pick them up after work.
Banfield Pet Hospital is a US Veterinary Care based in West Jordan, Utah. Banfield Pet Hospital is located at 7654 Campus View Dr, West Jordan, UT 84084, USA.
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