Love this gym. The atmosphere is great. I switched from the Planet Fitness down the street from my house to start going here. It's 10 minutes further than my old gym but so worth it. I love the sauna!
As for the gym in itself, I like that they have all the equipment I need, I wish it wasn't quite as packed in the mornings though.
Everyone at this Vasa has been more than helpful in assisting me. Each member has also been knowledgeable. The services provided are second to none. It's very personalized and there is so much to this gym. I highly recommend going here above any other gym!
Improvements: Bathroom could be cleaner during busy hours, and I wish they had more mats in the turf area, but those are pretty minor complaints. I wish people in that location would stop stealing dumbbells, but not much you can do about that.
5 stars for how they handled the following situation: I was charged for a guest pass for a couple months after my membership had been cancelled, when I realized the charges, I took it into the Vasa in WJ, and they helped me right away to figure out why I had been charged. Their support team emailed me instantly and figured out the issue and reimbursed me right away. I was pleased that they cared enough about my business to take care of the issue quickly.
I purchased 4 months of personal training through VASA Fitness and it was the best thing I ever did. Micah was assigned to be my trainer after I requested someone that had a background in physical therapy. Not only was he rated the Regions Best Personal Trainer but he made workouts as fun as they come. My goals to improve my form, lose weight and feel better about myself were all met. In 4 months I lost several pounds of fat! I learned a lot about how to think about eating and exercise. I also loved the gyms Zumba, Power Pump and Dirty Dancing classes.
Trainers: My first trainer wasn't a good fit for me so they switched me to another one who was fantastic. Felipe Christie is THE BEST. He was extremely helpful, and my daughter really gained a lot of confidence working out with him. Super patient with her. He's probably one of the nicest people I've ever met. When I had to cancel training sessions, no hassle from anyone. I send my 30 day advanced email notice and called the company that manages the training cancellations and they processed it within a day. As far as I'm concerned, there's nothing shifty or hidden if you read the contract. If you don't, that's not really the gym's fault.
Positives: With the renovations, the equipment and the facilities are very nice and very clean. Auto payment makes things easy. I've read a lot of the reviews, and the ones that complain about "hidden fees" must not have read the contracts they were signing. Everything is very clearly spelled out in writing. I've had to cancel my membership before due to time constraints, and they gave me no hassle, didn't pressure me, and I had no fees because I'd been there a year. They let me rejoin without any extra fees because I'd been with them for a year. When my credit card number was changed due to some breach at the bank, and I was late on my trainer payments, I went in to explain the situation and they removed the late fees immediately. The manager is extremely friendly and professional. He's personally addressed any issue I had and followed up to make sure I was happy.
Vasa Fitness West Jordan is a US Gym based in West Jordan, Utah. Vasa Fitness West Jordan is located at 7836 S Redwood Rd, West Jordan, UT 84088, USA.
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