4. When I cancelled my membership they charged me for an additional month which I get for requiring 30 days but then I had another charge the month after that so I reached out to them and they told me since I didn't email a copy of the form I signed to their customer service email so it never went through. BUT here is the problem, when I cancelled a manager was present for the 1st part and said we were all good and then took off, then a girl had us fill out the form and she specifically told us that we could take a picture for our record just in case... well since we were told to email it but it was in the fine print they refused to refund the amount even though from my one sided opinion the error lies with us being verbally misinformed by a Thryve employee and instead of them taking accountability for that here we are with a sour taste in our mouths...
Very dissatisfied with the terrible customer service I have received from this gym the past month and a half. Twice I have been told that I will be getting a call back about issues with my account and twice I have had to follow up with them weeks after because no one has bothered to provide me with promised updates. I am also appalled at the lack of professionalism the woman who deals with membership accounts has shown. After I walked into to discuss my issues with them face to face, she popped up from behind a desk and said "oh yeah sorry I didn't get back to you, I kept putting it off and then I just forgot!" It was incredibly rude and unprofessional. I would be so ashamed if one of my employees treated customers the way she treated my husband and I. I was all for this gym until they failed to make reasonable accommodations, and failed to treat me like a valued customer by following up with me in any kind of way, especially after I provided them with free advertising opportunities. Don't waste your time with these people. There are better places to take your business.
I had a great experience at first. I was diagnosed with a liver disease and had to cancel my membership. I hadn't even been signed up for a week. Canceling is a complete nightmare. They explained you have to have full disability to cancel but once you want them to show you where anything states you all of a sudden cant get a hold of anyone. Please do not sign up if your sick. You will never be able to get out of it. I now have to pay for a year of gym that ill never be able to use.
1. My wife and I tried personal training and worked with 2 different individuals, both were Super cool, but when you pay for PT maybe we had a bad expectation of wanting someone who would push you and focus on hitting goals and improvement. It was more like having a buddy who would just walk you through a random workout or even just ask what you wanted to do when you showed up (I guess we wanted a trainer not a workout buddy).
I hate to even write a review on this but I am upset I did not take advantage of my 7 day free pass, I ended up enrolling for the Class Pass and after signing everything i was told it was a 12 month contract. I'm too nice I did not say anything. Then after my first training session I felt extremely uncomfortable with the trainer and after that have not returned since, I also felt like he was pressuring me into paying for training when I wasn't ready. I have only been there for a week but yes like everyone says on here who rated low scores, cancelling your membership is ridiculous. I'm stuck with it and I can't even use the membership because of the trainer who made me feel uncomfortable. I don't understand why they don't look at it case by case. I did not even utilize a full week of going there which I really wish I took advantage of the pass instead of getting stuck for 12 months. But who cares right they're getting $40 /month from me so it doesn't really matter. I should have stayed with VASA.
I really love this gym. It's never too crowded and the staff members are very friendly. I started going there as a non-member at first because you can get a class pass for High Fitness. They never pressured me to join. I just got the occasional email. I actually ended up joining on my own so that I could do different workouts and try other classes. They really give off a family vibe and treat you well. Shout out to Shadoe, Malynn and Ashley!! They are the best!
2. Then my wife loves classes but their times just didn't work with our schedule since there weren't a ton of options so we decided to cancel and my wife decided to go back to VASA because of their larger variety of classes that she could attending throughout the week.
The star is for their friendliness. The lack of the 4 other stars are for the following: Personal Training, Classes, Daycare, and Lack of Accountability.
3. We took our kids to the day care which was a big draw for us in the 1st place. That was a mistake, the room is open to above with the rest of the gym so my children got to listen to rap and other music blaring that I wouldn't deem appropriate for children so we almost felt guilty bringing them and subjecting them to that for an hour straight, so we never used the service again.
Well, we gave them a shot... maybe this will save you the effort of doing the same or maybe it will help you set a realistic expectation. To top it off, the agreement I signed with them had my work paying for the last month (employer had a marketing agreement) so they double dipped on top of refusing to provide my refund...
Thryve Fitness Club West Jordan Gym is a US Gym based in West Jordan, Utah. Thryve Fitness Club West Jordan Gym is located at 7046 South Redwood Road c, West Jordan, UT 84084, USA.
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